FOR IMMEDIATE RELEASE (for distribution 06.02.25)
North Shore Health Ranked as Top 20 Critical Access Hospital in Patient Satisfaction
for Third Year in a Row
GRAND MARAIS, MN, June 2, 2025 – North Shore Health (NSH) in Grand Marais, MN has been named one of the top 20 critical access hospitals (CAHs) in the country for patient satisfaction. This marks the third year in a row that NSH has been honored with this distinction.
NSH scored among the best CAHs as determined by the Chartis Center for Rural Health, based on data compiled in the Chartis Rural Health Performance INDEX™, specifically the patient satisfaction domain. The rankings were recently announced by the National Rural Health Association (NRHA). An awards ceremony will be held during NRHA’s Critical Access Hospital Conference in September in Kansas City, Mo.
The “Patient Perspective INDEX” uses the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Measures. All hospitals in the study are evaluated across all 10 HCAHPS domains. Each hospital’s performance across these 10 metrics is aggregated and ranked against rural peers nationally. The Top 20 CAHs are recognized for the outstanding patient satisfaction they provide. This group was selected from the Chartis Center for Rural Health’s 2025 top 100 CAH list, which was released earlier this year.
“North Shore Health is incredibly proud of all our team members and physicians whose hard work and dedication resulted in NSH receiving this recognition,” says Kimber Wraalstad, NSH CEO. “Being named one of the top 20 critical access hospitals out of 1377 across the country for patient satisfaction for three consecutive years - reflects our deep commitment to our mission, Community Access to Compassionate Care. We remain dedicated to delivering the exceptional healthcare services to our community, both now and into the future.”
For more information about NSH, please visit www.northshorehealthgm.org.